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Resident Manager

Philippines Shangri-La PHP 180,000–PHP 300,000 per month, potentially with accommodation, meals, service charge, bonuses, and other benefits*
Job Description

The Resident Manager supports the General Manager in overseeing daily hotel operations, guest satisfaction, service standards, financial performance, and colleague engagement. Candidates typically need a degree in hospitality, hotel management, or a related field, along with substantial experience in luxury hotels or resorts, including supervisory or departmental leadership responsibilities. Strong knowledge of rooms, food and beverage, guest relations, budgeting, and hotel systems is expected. The successful candidate should be a confident, visible leader with excellent communication, problem-solving, and decision-making skills. Flexibility, cultural awareness, commercial judgment, and the ability to motivate multicultural teams are essential. Experience in the Philippines or an international luxury-hospitality environment is advantageous.

Company Info

Shangri-La Group is a global luxury hospitality company founded in Asia and recognized for its warm Asian-inspired service. It operates luxury hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La properties are known for attentive guest care, strong service standards, destination-focused experiences, and well-developed food, beverage, spa, and event facilities. In the Philippines, the group has operated prominent properties in destinations including Manila, Cebu, Boracay, and Mactan. The company places emphasis on genuine hospitality, colleague development, responsible business practices, and creating memorable experiences for guests. A Resident Manager can expect a demanding, highly visible leadership position involving close coordination with department heads, guests, owners, and corporate teams while helping maintain the brand’s operational and service standards.

Destination Guide

The Philippines offers hotel and resort opportunities across Luzon, Cebu, Boracay, Palawan, Bohol, and Mindanao, particularly in rooms, food and beverage, wellness, engineering, sales, and senior management. Hospitality employers value English communication, practical leadership, and international service experience. Filipino culture is welcoming, family-oriented, and community-minded, with strong influences from Malay, Spanish, American, and indigenous traditions. Lifestyle varies from busy city living in Manila and Cebu to relaxed coastal life in island destinations. Living costs are generally moderate, although premium areas and imported goods can be expensive. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly coordinated with the Bureau of Immigration; requirements should be confirmed before travel. Relocating candidates should review housing, healthcare, taxation, transport, weather, and typhoon exposure. Benefits such as accommodation, meals, flights, insurance, or relocation support depend on the employer and property.