The Service Manager – L&D / Service Excellence Manager is responsible for planning and delivering training that improves guest service and operational standards. Requirements typically include a diploma or degree in hospitality, business, training, or a related field, along with several years of hotel or resort experience. The candidate should have strong communication, presentation, coaching, and interpersonal skills, with confidence working across departments and cultures. Expectations include conducting training needs analysis, coordinating induction and service-excellence programs, monitoring performance standards, maintaining training records, and supporting a positive learning culture. Experience with luxury hospitality and recognized training or coaching certifications would be advantageous.
Shangri-La Hotels and Resorts is a leading luxury hospitality group originating in Asia and operating hotels, resorts, and residences across the world. The company is known for warm Asian hospitality, high service standards, attractive destinations, and a strong focus on guest satisfaction. In the Maldives, Shangri-La operates Shangri-La’s Villingili Resort & Spa, a large island resort offering villas, restaurants, wellness facilities, water activities, and event services. Employees generally work in an international environment with structured operating procedures and opportunities to develop careers in hospitality. Benefits for resort-based employees may include accommodation, meals, transport, medical support, air travel, and service charge, although terms vary by position and contract. Exact salary and benefits should be confirmed directly with the employer during recruitment.
The Maldives offers employment mainly in luxury resorts, tourism, restaurants, diving, watersports, wellness, engineering, housekeeping, finance, and guest services. Resort islands provide a quieter, structured lifestyle, while Malé and nearby local islands offer more shops, services, and community activity. Maldivian culture is shaped by Islam, family values, seafood cuisine, and strong maritime traditions; modest dress and respectful behavior are expected on local islands. Resort life is international but can feel isolated, with limited nightlife outside the property and travel often dependent on boats or seaplanes. Foreign employees normally require employer sponsorship and a Maldives work permit; working on a tourist visa is not permitted. Employers commonly arrange accommodation, meals, airport transfers, and flights, but employees should confirm contract details, medical checks, insurance, leave, and joining costs before relocation.
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