The Reservations Associate manages room reservations, amendments, cancellations and guest enquiries through telephone, email and hotel systems. Candidates should have hospitality or customer-service experience, strong communication skills, good computer literacy and excellent attention to detail. Familiarity with hotel reservation systems and knowledge of Singapore’s attractions are advantageous. Fluency in English is expected, while additional languages may be useful. The role requires a professional, friendly and responsive approach, accurate handling of booking information, and the ability to meet service and revenue targets. Candidates should work well under pressure, coordinate effectively with Front Office and Sales teams, and be willing to work shifts, weekends and public holidays.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other destinations. The group operates the Shangri-La, Kerry, JEN and Traders brands, offering accommodation, dining, meetings, events and wellness experiences. Shangri-La is known for warm Asian hospitality, personalised service and high standards of guest care. In Singapore, Shangri-La Singapore is a prominent luxury hotel set within landscaped grounds near Orchard Road, serving leisure travellers, business guests and major events. Employees typically work in a multicultural environment with structured service standards, training opportunities and prospects for career development across the group.
Singapore is a compact island city with strong opportunities in hotels, tourism, restaurants, retail, finance, technology and international business. Hospitality employees work in a multicultural environment where punctuality, courtesy, personal presentation and service consistency are highly valued. The lifestyle is safe, efficient and convenient, with excellent public transport, diverse food, shopping, parks and healthcare. Living costs can be high, especially rent, so shared accommodation or employer housing support may be helpful. Foreign employees generally require an employer-sponsored work pass, such as an Employment Pass or S Pass, and approval depends on qualifications, salary and current government criteria. Applicants should confirm pass eligibility before relocating. Singapore’s tropical climate is hot and humid year-round, with frequent rain. A valid passport, employment contract and appropriate insurance are important preparation steps.
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