The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, concierge, guest services, telephone operations, and daily arrivals and departures. Requirements typically include a hospitality or related qualification, several years of front-office experience, supervisory experience, strong English communication skills, and familiarity with hotel property-management systems. The successful candidate is expected to lead by example, maintain Shangri-La service standards, resolve guest concerns professionally, coordinate effectively with other departments, coach team members, and manage operations during assigned shifts. Flexibility, professional presentation, sound judgment, attention to detail, and a genuine focus on guest satisfaction are essential.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands. Shangri-La properties are known for thoughtful Asian-inspired hospitality, high service standards, premium accommodation, restaurants, wellness facilities, and conference services. In the Philippines, the group operates prominent urban and resort properties and employs teams across guest services, food and beverage, rooms, engineering, sales, and administration. Employees generally work in a structured, guest-focused environment with opportunities for training, internal mobility, and international exposure. Benefits vary by property and may include meals, uniforms, service charge, healthcare, accommodation assistance, and staff discounts.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other tourism centers, with demand for experienced front-office professionals in hotels and resorts. The culture is warm, sociable, family-oriented, and strongly influenced by Filipino, Spanish, American, and regional Asian traditions. English is widely used in business and tourism. Lifestyle varies from fast-paced city living to relaxed beach communities; costs are generally moderate, though resort destinations can be more expensive. Foreign employees usually need an employer-sponsored work permit and appropriate visa, commonly arranged with support from the hiring company. Applicants should confirm requirements with the Philippine Bureau of Immigration and their employer before relocating. Housing, transport, medical coverage, meals, and service charges differ by property. Candidates should also research local weather, commuting, healthcare access, and whether the position is based on a mainland city or a remote island resort.
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