The Service Associate supports daily operations at the Lobby Lounge by welcoming guests, taking orders, serving food and beverages, preparing tables, processing payments, maintaining cleanliness and responding promptly to guest requests. Candidates should have customer-service or hotel and restaurant experience, good communication skills and a professional, friendly manner. Basic knowledge of food and beverage service, cash handling and hygiene standards is expected. Flexibility to work shifts, weekends and holidays is important. The successful candidate should be attentive, well-groomed, dependable, team-oriented and committed to delivering Shangri-La's standards of hospitality.
Shangri-La is a leading luxury hospitality group founded in Asia and recognized for warm, personalized service. The company operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations under the Shangri-La, Kerry, JEN and Traders brands. Its properties typically offer accommodation, restaurants, lounges, wellness facilities, meetings and events, and recreational services. Shangri-La places strong emphasis on genuine care, guest satisfaction, employee development and responsible business practices. In the Philippines, the group has established resorts and city hotels serving leisure and business travelers. Employees generally work in multicultural teams and are expected to maintain high standards of professionalism, grooming, service consistency and hospitality. Benefits and service-charge arrangements vary according to the property, position and local employment terms.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol and other tourist destinations, particularly in hotels, resorts, restaurants, tourism and events. Workplaces are often multicultural, while English is widely used in professional settings. Filipino culture values warmth, respect, cooperation and attentive guest service. Island living can provide beaches, outdoor activities and a relaxed social atmosphere, although transport, healthcare and housing vary considerably by location. Resort areas may have higher living costs during peak seasons. Foreign nationals normally need an employer-sponsored work permit and an appropriate visa before starting employment; requirements should be confirmed with the Philippine Bureau of Immigration and the employer. Local hires should verify salary, service charge, accommodation, meals, insurance, transportation and contract terms. A relocation budget should include deposits, permits, travel, utilities and emergency savings.
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