The Service Leader – Housekeeping supports the daily operation of the housekeeping department, ensuring guest rooms and public areas meet Shangri-La cleanliness and service standards. Requirements typically include previous hotel housekeeping experience, supervisory or team-lead experience, good communication skills, attention to detail, and the ability to work shifts, weekends, and holidays. The successful candidate is expected to lead and coach colleagues, coordinate room assignments, inspect completed work, respond to guest requests, manage supplies, and follow health, safety, and environmental procedures. A positive attitude, physical stamina, professionalism, and a strong commitment to guest satisfaction are essential.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. Its brands are known for warm Asian hospitality, high service standards, well-appointed accommodation, and extensive facilities such as restaurants, spas, meeting venues, and recreational activities. In the Philippines, Shangri-La operates prominent properties in destinations including Manila, Cebu, and Boracay. Employees generally work in structured, guest-focused environments with opportunities for training, internal mobility, and career development. The company places strong emphasis on service excellence, teamwork, cultural awareness, responsible business practices, and creating memorable experiences for guests.
The Philippines offers hospitality opportunities across Luzon, Cebu, Boracay, Palawan, and other resort islands. Roles are commonly available in housekeeping, food and beverage, front office, engineering, events, and tourism operations, with stronger seasonal demand in beach destinations. Filipino culture is friendly, family-oriented, and community-minded, while English is widely used in hotels and business. Island living can provide a relaxed lifestyle, warm weather, beaches, and affordable local food, although transport, healthcare access, utilities, and supply availability may vary outside major cities. Foreign nationals normally need an employer-supported work permit and appropriate visa, while Filipino applicants should confirm local employment requirements. Relocating employees should clarify accommodation, meals, service charge, insurance, transport, contract terms, and return travel before accepting an offer. Weather includes a dry season and a wetter typhoon-prone period, so location-specific planning is important.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...