Executive Housekeeper

Job Description

The Executive Housekeeper leads the hotel’s housekeeping and laundry operations, ensuring guest rooms, public areas and back-of-house spaces meet Shangri-La’s standards. Requirements typically include several years of supervisory or management experience in an upscale or luxury hotel, strong knowledge of housekeeping procedures, hygiene, occupational safety and budget control, and confidence using hotel systems. The successful candidate should be organised, service-oriented and hands-on, with excellent communication and leadership skills. Responsibilities include recruiting and coaching colleagues, planning rosters, controlling inventory and costs, coordinating with Front Office and Engineering, handling guest concerns, and maintaining consistent cleanliness, presentation and safety standards. Flexibility, cultural awareness and the ability to work shifts, weekends and public holidays are expected.

Company Info

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is recognised for personalised Asian hospitality, high service standards and a broad portfolio that includes city hotels, beach resorts and wellness-focused properties. Its Malaysian operations have included prominent resorts and hotels in locations such as Kuala Lumpur, Penang, Kota Kinabalu and Langkawi. Shangri-La places strong emphasis on guest satisfaction, operational excellence, colleague development and responsible business practices. An Executive Housekeeper joining the company would typically work within a structured luxury-hotel environment, managing a diverse team while protecting brand standards, improving efficiency and supporting an exceptional guest experience.

Destination Guide

Malaysia offers varied island and coastal destinations, including Penang, Langkawi, Tioman, Redang, Perhentian and parts of Borneo. Hospitality opportunities are strongest in luxury resorts, hotels, restaurants, wellness facilities and tourism services, with experienced managers often recruited for seasonal or year-round roles. Penang combines heritage streets, food culture and urban convenience, while Langkawi offers a slower beach lifestyle and a strong resort market. Local culture is multicultural, blending Malay, Chinese, Indian and indigenous traditions; modest dress and respect for religious customs are appreciated. Living costs are generally moderate, though island accommodation and imported goods can be expensive. Foreign employees normally need an employer-sponsored Employment Pass, with approval arranged before starting work. Candidates should confirm visa eligibility, accommodation, medical requirements, taxes and relocation support directly with Shangri-La. English is widely used in hotels, while Malay is the national language.