Human Resources Manager

Job Description

The Human Resources Manager supports the hotel’s people strategy, including recruitment, onboarding, employee relations, performance management, training, policy implementation and compliance with Malaysian employment law. Candidates are generally expected to hold a degree or diploma in Human Resources, Business Administration or a related field, with several years of hotel or hospitality HR experience. Strong knowledge of Malaysian labour regulations, payroll processes and HR systems is valuable. The role requires confident communication, discretion, sound judgement and the ability to work closely with department heads and employees. Shangri-La will typically expect a service-oriented leader who can build employee engagement, maintain workplace standards and support a diverse, multicultural workforce in a fast-paced hotel environment.

Company Info

Shangri-La is a major luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for personalised service, comfortable accommodation, restaurants, wellness facilities and strong local guest experiences. In Malaysia, Shangri-La operates established hotels and resorts, including properties in Kuala Lumpur, Penang and Kota Kinabalu. The company places considerable emphasis on its service culture, colleague development, operational excellence and guest satisfaction. A Human Resources Manager in the group would normally work with senior leadership and department managers to attract, develop and retain employees while ensuring that hotel policies and Malaysian employment requirements are followed. Benefits and salary may vary according to the individual property, experience, qualifications and overall compensation package.

Destination Guide

Malaysia offers hospitality and HR opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Johor and other resort destinations. Peninsular Malaysia and Malaysian Borneo provide different lifestyles: cities are busy and multicultural, while island and coastal areas offer beaches, outdoor activities and a slower pace. Malay, Chinese, Indian and indigenous traditions shape food, festivals and daily life, and English is widely used in hotels and business. Living costs vary, with Kuala Lumpur generally more expensive than smaller resort locations. Foreign employees usually need an employer-sponsored Employment Pass, and the hiring company normally handles the application and supporting documentation. Candidates should confirm eligibility, salary, accommodation, insurance and relocation assistance before accepting an offer. Malaysia has warm, humid weather year-round, with monsoon conditions varying by coast. International schools, healthcare and shopping are readily available in major cities, while remote resorts may have fewer services.