The Waiter/Waitress serves guests at Vintana Cafe, Shangri-La Boracay’s all-day dining restaurant. Responsibilities include welcoming guests, explaining menus, taking accurate orders, serving food and beverages, processing requests, maintaining table presentation, and following hygiene and service standards. Candidates should have hospitality or restaurant experience, strong communication skills, a pleasant and professional manner, and the ability to work efficiently in a busy environment. Basic knowledge of food and beverage service is preferred. The role requires teamwork, attention to detail, physical stamina, flexible availability for shifts, weekends and holidays, and a genuine commitment to creating warm, personalized guest experiences.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is recognized for attentive service, distinctive guest experiences and its “Shangri-La” tradition of warm hospitality. Shangri-La Boracay Resort & Spa is located on the island’s northern coast and offers luxury accommodation, restaurants, recreational facilities and a private beachfront setting. Vintana Cafe is the resort’s all-day dining venue, serving international and regional cuisine in a relaxed atmosphere. Employees typically work in a multicultural environment with structured service standards, training opportunities and career mobility within the wider Shangri-La organization.
The Philippines offers hospitality, tourism, customer service, marine recreation and business opportunities, especially in Boracay, Cebu, Palawan, Manila and other major destinations. Filipino culture is known for warmth, family values, respect, strong English communication and a welcoming attitude toward visitors. Island life can be relaxed and outdoor-focused, with beaches, diving, local food and community festivals, although transport, healthcare access and living costs vary by location. Boracay has a lively tourism economy but can be seasonal and more expensive than many provincial areas. Foreign nationals generally need an employer-sponsored work permit and appropriate visa, commonly an Alien Employment Permit and 9(g) work visa; requirements and eligibility should be confirmed with Philippine authorities. Employers may offer staff accommodation, meals, transport or service charge, but these benefits should be verified before relocation. Budget for deposits, travel, permits and health insurance.
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