Executive Housekeeper

Job Description

The Executive Housekeeper leads the hotel’s housekeeping and laundry operations, ensuring guest rooms, public areas and service standards meet Shangri-La’s luxury expectations. Candidates typically need several years of supervisory or managerial experience in a five-star hotel, strong knowledge of cleaning procedures, hygiene, laundry, budgeting and inventory control, and familiarity with hotel operating systems. The role requires excellent leadership, communication and organisational skills, attention to detail, and the ability to train and motivate a multicultural team. The successful candidate is expected to maintain high guest-satisfaction scores, control costs, manage staffing and supplies, coordinate with other departments, and comply with health, safety and brand standards.

Company Info

Shangri-La Hotels and Resorts is a Hong Kong-based luxury hospitality group founded in 1971. It operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is recognised for personalised Asian hospitality, high service standards and extensive guest amenities, including restaurants, spas, event facilities and leisure experiences. Shangri-La properties in Malaysia include major city and resort destinations, serving business travellers, holidaymakers, wedding guests and international groups. Employees generally work in structured, multicultural environments with opportunities for professional development, cross-department training and career progression within the wider hospitality group. The company places strong emphasis on guest satisfaction, operational consistency, teamwork, integrity and maintaining a welcoming atmosphere for both guests and colleagues.

Destination Guide

Malaysia offers opportunities in luxury hotels, resorts, restaurants, tourism, retail, aviation and property services, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and Johor. Its island destinations combine beaches, rainforests, marine activities and relaxed resort lifestyles. Malaysian culture is diverse, blending Malay, Chinese, Indian and indigenous traditions, with English widely used in hospitality workplaces. Living costs vary: Kuala Lumpur is more urban and expensive, while Langkawi and other resort areas offer a quieter lifestyle but fewer services. Foreign employees normally need employer sponsorship for an Employment Pass, with approval required before starting work; dependants may require separate passes. Applicants should confirm salary, accommodation, medical cover, transport, tax responsibilities and visa support directly with the employer. Malaysia’s tropical climate is warm and humid year-round, with monsoon conditions varying by coast.