The Club Ambassador welcomes and assists guests in Shangri-La's club lounge, providing personalised check-in and check-out, concierge support, reservations, local recommendations and attentive service throughout the stay. Candidates should have hotel experience, preferably in front office, guest relations or a club lounge, along with strong communication skills in English and Cantonese or Mandarin. A polished appearance, customer-focused attitude, cultural awareness and confidence handling guest requests are important. The role requires flexibility to work shifts, weekends and public holidays, excellent organisation, discretion and the ability to resolve concerns professionally. Knowledge of luxury hospitality standards and computerised hotel systems is advantageous.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong. Founded in 1971, it operates hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. The group is known for its warm Asian hospitality, high service standards and personalised guest experiences. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands, serving luxury, business and leisure travellers. Shangri-La hotels commonly offer extensive dining, wellness, meeting and club-lounge facilities, with a strong emphasis on employee development and service culture. In Hong Kong, the company operates several prominent properties, including Island Shangri-La and Kowloon Shangri-La, and provides opportunities across front office, food and beverage, housekeeping, events and corporate functions.
Hong Kong offers strong opportunities in luxury hotels, tourism, finance, retail, aviation, technology, education and professional services. The culture blends Cantonese traditions with international influences, and English is widely used in business and hospitality, while Cantonese and Mandarin are valuable advantages. Lifestyle is fast-paced and convenient, with excellent public transport, dense urban neighbourhoods, diverse restaurants, hiking trails, beaches and vibrant cultural districts. Overseas professionals generally need an approved work visa before starting employment; the employer normally sponsors applications under the General Employment Policy, subject to qualifications, a genuine job offer and market-level pay. Relocation costs and accommodation can be high, especially on Hong Kong Island and in Kowloon, so employer housing or allowances are worth checking. New arrivals should arrange a local bank account, mobile service and residence documentation, and understand employment, tax and healthcare arrangements before moving.
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