The Service Manager – F&B is responsible for overseeing daily food and beverage operations, maintaining service standards, supervising colleagues, handling guest feedback and supporting smooth restaurant, banquet or resort dining activities. Candidates should have relevant hospitality experience, preferably in a supervisory or management position, strong knowledge of food and beverage service, and good communication skills in English. Experience with staff scheduling, training, cost control and health and safety procedures is desirable. Shangri-La will expect a hands-on, guest-focused leader who can motivate a multicultural team, resolve issues professionally, maintain brand standards and work flexible shifts, including weekends and public holidays.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is known for warm Asian hospitality, high service standards and properties ranging from city hotels to beachfront resorts. Shangri-La hotels typically offer accommodation, restaurants, bars, meeting facilities, spas and leisure services, creating career opportunities across guest services, food and beverage, culinary operations, housekeeping and management. In Malaysia, the company operates established luxury properties serving business travellers, holidaymakers and events. Employees can expect a structured hotel environment, multicultural colleagues, professional service expectations and opportunities for training and internal progression. Exact benefits, accommodation and allowances depend on the property, position and employment contract.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Langkawi and nearby islands are particularly attractive for hotel, restaurant, spa, marine and tourism roles, while Penang combines tourism with a strong food and heritage scene. Malaysian culture is multicultural, with Malay, Chinese, Indian and Indigenous influences; English is widely used in hotels, although Malay is the national language. Lifestyle costs are generally moderate, seafood and street food are popular, and tropical weather is warm and humid year-round. Foreign workers normally need an employer-sponsored employment pass or appropriate work authorisation before starting work; requirements vary by role and nationality. Employers often assist with applications, medical checks and relocation details. Confirm visa rules with the Malaysian Immigration Department and request written information about salary, housing, transport, insurance, meals and service charges before accepting an offer.
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