The Information Technology Manager oversees the hotel’s technology operations, including systems, networks, cybersecurity, telecommunications, hardware, software, and user support. Requirements typically include a degree or diploma in information technology, computer science, or a related field, several years of IT experience, and preferably experience in hospitality. Knowledge of hotel systems, IT security, vendor management, budgeting, and project implementation is valuable. The successful candidate should be service-oriented, organized, dependable, and able to lead a team while responding quickly to operational issues. Strong communication skills are essential for working with hotel departments, regional support teams, suppliers, and senior management. The role also expects compliance with Shangri-La standards and the ability to support technology improvements that enhance guest and colleague experiences.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group is known for personalized service, premium accommodation, dining, wellness facilities, and business and leisure experiences. Its Philippine properties serve both domestic and international travelers and operate with high standards for guest care, safety, and operational excellence. Shangri-La typically provides structured career development, international hospitality practices, and opportunities to work with multicultural teams. Information technology is important to the group’s operations, supporting reservations, guest services, communications, finance, security, and hotel management systems. Employment conditions and benefits vary by property, position, and experience.
The Philippines offers technology and hospitality opportunities in Metro Manila, Cebu, Boracay, Palawan, and other tourist destinations. Roles in hotel IT may involve systems support, networking, cybersecurity, point-of-sale platforms, and collaboration with regional teams. Filipino workplace culture is generally warm, relationship-oriented, respectful, and adaptable, with English widely used in business. Lifestyle varies from busy urban living in Manila to a slower, outdoor-focused pace on resort islands. Popular activities include beaches, diving, island-hopping, and local food. Foreign employees normally need an employer-sponsored work permit and appropriate visa, while requirements can change, so confirmation with the Philippine Bureau of Immigration is advisable. Relocation planning should include accommodation, healthcare, transportation, taxes, and dependent arrangements. Salaries may be supplemented by meals, service benefits, accommodation, insurance, or bonuses depending on the employer and property.
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