The Resident Manager supports the General Manager in overseeing daily resort operations, guest satisfaction, service standards, financial performance, and departmental coordination. Candidates should have substantial experience in hotel or resort management, preferably in a luxury property, with strong leadership, communication, budgeting, and problem-solving skills. Experience in the Philippines or an international hospitality environment is advantageous. The role expects a visible and hands-on leader who can motivate colleagues, manage operational challenges, maintain Shangri-La service standards, and build positive relationships with guests, owners, and the local community. Flexibility, cultural awareness, commercial judgment, and the ability to work extended hours, weekends, and holidays are essential.
Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is recognized for warm Asian hospitality, refined service, and distinctive properties in major cities and resort destinations. In the Philippines, Shangri-La operates well-known hotels and resorts, including properties in Manila, Cebu, Boracay, and other locations. Its culture emphasizes genuine care, guest-focused service, teamwork, professional development, and respect for local communities. Employees may receive accommodation or housing support, meals, medical coverage, service charge, travel-related benefits, and career opportunities within the wider group, although packages vary by property and employment level.
The Philippines is an archipelago with strong hospitality, tourism, retail, marine, and business-service job opportunities. Resort destinations such as Boracay, Cebu, Palawan, and Bohol offer work in hotels, restaurants, diving, events, wellness, and guest services, while Manila provides broader corporate opportunities. Filipino culture is friendly, family-oriented, community-minded, and influenced by Spanish, American, and diverse Asian traditions; English is widely used in workplaces. Island living can offer beaches, outdoor activities, warm weather, and a relaxed pace, but transport, healthcare, utilities, and internet may be less convenient outside major cities. Foreign employees generally need an employer-sponsored work permit and appropriate visa, while Filipinos relocating between islands only need valid identification and employment arrangements. Housing, flights, and relocation assistance should be confirmed with the employer.
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