Night Duty Manager

Job Description

The Night Duty Manager oversees hotel operations during overnight hours, ensuring smooth front office service, guest satisfaction, security, and coordination between departments. Requirements typically include a diploma or degree in hospitality, several years of hotel front office or supervisory experience, strong English communication skills, and familiarity with hotel systems. The successful candidate should be confident working independently, handling guest complaints, managing emergencies, preparing reports, and making sound decisions under pressure. Flexibility for night shifts, weekends, and public holidays is essential. A calm, service-focused attitude and experience in an international luxury hotel environment would be highly valued.

Company Info

Shangri-La is a leading luxury hospitality group founded in Asia, operating hotels, resorts, and residences across the world. The company is recognised for warm Asian hospitality, personalised guest service, and high standards of accommodation, dining, wellness, and business facilities. Shangri-La Singapore is a prominent luxury hotel located near Orchard Road, offering extensive guest rooms and suites, restaurants, event spaces, landscaped grounds, and leisure facilities. The organisation employs colleagues across front office, food and beverage, housekeeping, engineering, finance, sales, and corporate support functions. Shangri-La places strong emphasis on service culture, professional development, teamwork, and creating memorable guest experiences. Working there can provide valuable exposure to international luxury-hotel operations and opportunities for progression within the wider group.

Destination Guide

Singapore is a compact, highly developed island city-state with strong opportunities in hospitality, tourism, finance, technology, healthcare, logistics, and education. Its multicultural population includes Chinese, Malay, Indian, and international communities, reflected in its languages, festivals, food, and welcoming professional environment. Lifestyle is convenient and generally safe, with excellent public transport, modern healthcare, shopping, restaurants, parks, and entertainment. The climate is hot and humid year-round, with frequent rain. Rent and daily expenses can be high, especially near central districts, so accommodation and benefits should be reviewed carefully. Foreign employees normally need an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications, salary, and role. Candidates should secure a written offer, confirm pass eligibility, arrange housing, and budget for deposits and relocation costs before moving.