The Service Leader will oversee finance shared-services activities, ensuring accurate, timely and efficient delivery of accounting support across Shangri-La properties or business units. Requirements typically include a degree in accounting, finance or a related discipline, several years of experience in shared services or hospitality finance, strong knowledge of accounting controls and reporting, and proficiency with finance systems and Microsoft Office. The successful candidate is expected to lead and develop a team, manage service performance, resolve escalated issues, improve processes, maintain compliance and work effectively with hotels and corporate stakeholders. Professional accounting qualifications and experience with regional operations or hospitality systems would be advantageous.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes Shangri-La, JEN by Shangri-La, Kerry Hotels, Traders Hotels and selected lifestyle brands. The group is known for warm Asian hospitality, personalised guest service and high standards in accommodation, dining, wellness and events. In Malaysia, Shangri-La operates established properties in destinations such as Kuala Lumpur, Penang and Kota Kinabalu. The organisation supports large hotel operations through corporate and shared-service functions, including finance, human resources, technology and commercial teams. Employees can gain regional exposure, hospitality experience and opportunities to progress within a global hotel group.
Malaysia offers opportunities in hospitality, finance shared services, technology, tourism, education, healthcare and international business. For island living, Langkawi is relaxed and scenic, with beaches, resorts and a slower lifestyle; Penang combines island access with a strong food culture, heritage, healthcare and business community; Sabah and Sarawak provide nature-focused living and growing tourism markets. Malaysian culture is multicultural, blending Malay, Chinese, Indian and indigenous traditions, with English widely used in professional settings. Living costs are generally moderate, though central Kuala Lumpur and popular resort areas can be more expensive. Foreign employees normally require an employer-sponsored Employment Pass, with the company handling approval and related immigration procedures. Relocating staff should arrange a valid passport, medical checks, accommodation, banking, tax registration and private health coverage. Tropical weather, monsoon periods and local transport should also be considered.
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