The Service Associate – Front Office welcomes guests, manages check-in and check-out, handles reservations and guest requests, provides local information, processes payments, and coordinates with other hotel departments. Applicants should usually have hospitality or customer-service experience, good English communication skills, a professional appearance, basic computer knowledge, and the ability to work shifts, weekends, and holidays. Shangri-La expects candidates to be warm, attentive, dependable, calm under pressure, and committed to delivering personalized service. Knowledge of additional languages and experience with hotel property-management systems are helpful.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for warm Asian hospitality, high service standards, premium accommodation, and extensive guest facilities including restaurants, spas, meeting venues, and recreational activities. In the Philippines, Shangri-La operates well-established properties in destinations such as Makati, Bonifacio Global City, Cebu, and Boracay. Employees typically work in a multicultural environment with opportunities for structured training, career development, and internal mobility. Front-office team members are expected to represent the brand professionally while creating welcoming, personalized experiences for every guest.
The Philippines offers hotel and resort opportunities across Luzon, Cebu, Boracay, Palawan, Bohol, and Mindanao, especially in front office, food and beverage, housekeeping, diving, and tourism services. Life varies from busy metropolitan areas such as Manila to relaxed island communities where beaches, boating, and outdoor activities shape daily routines. Filipino culture is friendly, family-oriented, and strongly influenced by hospitality, with English widely used in workplaces. Living costs are generally moderate, though resort islands can be more expensive and seasonal. Foreign employees normally need an employer-supported work permit and appropriate visa before beginning employment; requirements depend on nationality and contract length. Local applicants should prepare valid identification, employment documents, and medical records. Staff housing or transport may be available at remote resorts, but this should be confirmed with the employer.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...