The Captain leads daily restaurant service, coordinates assigned sections and supports the Restaurant Manager in delivering smooth, attentive guest experiences. Candidates typically need previous experience in a hotel or quality restaurant, sound knowledge of food and beverage service, good English communication skills and a professional, well-groomed manner. Knowledge of menus, service standards, point-of-sale procedures and basic complaint handling is expected. The successful candidate should be confident supervising waitstaff, organising table assignments, checking service quality and working calmly during busy periods. Flexibility to work shifts, weekends and public holidays is essential. Additional language skills and experience with international guests are useful.
Shangri-La is a major luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. Its properties are known for warm Asian hospitality, comfortable accommodation, restaurants, wellness facilities and attentive service. In Malaysia, Shangri-La operates several well-established hotels and resorts, including city and coastal properties. Employees generally work in multicultural teams and serve both leisure and business travellers. The company places strong emphasis on guest satisfaction, service consistency, professional presentation and staff development. Depending on the property and position, employees may receive meals, uniforms, training, medical coverage, accommodation assistance or service-charge benefits. A Captain role offers practical supervisory experience and can provide a pathway toward Restaurant Supervisor, Assistant Manager and broader food-and-beverage management positions.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Penang combines heritage streets, diverse food and a lively local culture, while Langkawi provides a quieter island lifestyle with beaches, nature and tourism-focused employment. The country is multicultural, with Malay, Chinese, Indian and indigenous influences reflected in food, festivals and daily life. Living costs are moderate compared with many international resort markets, although accommodation is more expensive in tourist areas. Employers normally arrange the appropriate employment pass for foreign workers, and candidates should not begin work before approval. Requirements vary by nationality, salary and job level, so confirmation from Shangri-La is essential. Staff housing, transport and meals may be available at resort properties. Reliable public transport is common in cities; island locations may require scooters or taxis. Basic English is widely used in hotels, while Malay is helpful socially.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...