The Service Manager - F&B role requires experience in hotel or high-volume restaurant operations, strong knowledge of food and beverage service, and the ability to supervise teams effectively. Candidates are expected to maintain excellent guest-service standards, manage daily restaurant or outlet operations, coordinate staffing and service flow, handle guest feedback, control costs, and support training. Good communication, leadership, problem-solving, and knowledge of hygiene and safety procedures are essential. Experience with luxury hospitality, point-of-sale systems, and working in a multicultural environment would be advantageous. The role also requires flexibility to work shifts, weekends, and public holidays while representing Shangri-La professionally.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for personalised service, comfortable surroundings, and its long-standing hospitality philosophy, often expressed through the idea of genuine care for guests. Shangri-La properties typically offer accommodation, restaurants, bars, wellness facilities, conference services, and leisure activities. In Malaysia, the group has operated several well-known city and resort properties, providing opportunities in food and beverage, rooms, culinary operations, engineering, sales, and guest services. Employees generally work in diverse teams and are expected to maintain high service standards, professionalism, attention to detail, and a strong focus on guest satisfaction.
Malaysia offers varied island destinations and strong hospitality employment prospects, especially in Langkawi, Penang, Pangkor, Perhentian, Redang, Tioman, and Sabah's islands. Jobs are commonly available in resorts, restaurants, diving centres, guest services, housekeeping, wellness, and activities, with hiring often increasing before peak travel seasons. Langkawi suits resort professionals seeking a relaxed lifestyle, while Penang offers richer urban culture, food, heritage, and transport links. Island life is generally warm, informal, and community-oriented, though transport, healthcare, and shopping can be more limited than on the mainland. Malaysia is culturally diverse, with Malay, Chinese, Indian, and indigenous influences. Foreign employees normally need an employer-sponsored Employment Pass, and approval must be obtained before working. Employers may assist with visas, accommodation, meals, flights, and relocation, but these benefits should be confirmed in writing.
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