The Human Resources Manager is expected to lead hotel HR operations, including recruitment, onboarding, employee relations, performance management, training, payroll coordination, compliance and staff engagement. Candidates should have a degree or diploma in human resources, business administration or a related field, with several years of hospitality HR experience and strong knowledge of Malaysian employment practices. The role requires confident communication, discretion, leadership, problem-solving ability and the capacity to work in a fast-paced, multicultural hotel environment. Experience with HR systems, talent development and handling workplace matters is highly desirable. The successful candidate will be approachable, commercially aware and committed to maintaining Shangri-La’s service standards and company culture.
Shangri-La is a leading luxury hospitality group founded in Asia and headquartered in Hong Kong. The company operates hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international markets. Its brand is associated with warm Asian hospitality, attentive service and high-quality accommodation, dining, wellness and meeting facilities. Shangri-La’s Malaysian portfolio includes well-known city and resort properties, serving business travellers, leisure guests, families and events. Employees typically work in multicultural teams and are expected to demonstrate professionalism, care, integrity and strong guest focus. The group offers career opportunities across hotel operations, food and beverage, culinary services, finance, engineering, sales and human resources, with training and internal development supporting long-term hospitality careers.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Johor and other resort destinations. Roles are available in hotels, restaurants, tourism, events, wellness and travel services, with experienced managers often sought by international brands. The culture combines Malay, Chinese, Indian and indigenous influences, reflected in food, festivals, languages and community life. Island living in Langkawi or Penang can be relaxed and affordable, while Kuala Lumpur provides more urban convenience, transport and career variety. Malaysia is warm and tropical year-round, with monsoon patterns varying by coast. Foreign employees normally need an employment pass sponsored by their employer; requirements depend on nationality, salary and position. Candidates should secure a written offer, confirm accommodation and benefits, and check work-pass rules before relocating. English is widely used in business, while learning basic Malay supports everyday integration.
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