Please Note

  • You must enable pop-up and redirect settings in your browser to apply for jobs Learn How
  • Salary Range is an estimated salary suggested for this role based on publically available data. It was not provided by the employer for this specific position

Service Leader - Front Office

Sri Lanka Shangri-La Estimated LKR 150,000–300,000 per month, potentially including service charge, allowances, meals, and other benefits*
Job Description

The Service Leader – Front Office is expected to supervise daily front-office operations, coordinate arrivals and departures, support guest requests, handle concerns professionally, and maintain Shangri-La service standards. Candidates should have relevant hotel or hospitality experience, strong knowledge of reception procedures, excellent spoken and written English, and good communication and problem-solving skills. Experience with hotel property-management systems, team coordination, and supervising colleagues is advantageous. The role requires a polished presentation, reliable attention to detail, flexibility to work shifts, weekends, and public holidays, and a genuine commitment to creating warm, personalized guest experiences.

Company Info

Shangri-La is an international luxury hospitality group founded in Asia and recognized for warm, personalized service and distinctive hotels and resorts. The group operates properties across Asia, the Middle East, Europe, North America, and other key destinations, serving leisure travelers, business guests, and events. Shangri-La Hotels and Resorts typically offer accommodation, restaurants, wellness facilities, meetings, and leisure experiences, with a strong emphasis on genuine hospitality and local character. In Sri Lanka, the brand is represented by Shangri-La Colombo and Shangri-La Hambantota Resort & Spa. Employees generally work in a structured, guest-focused environment with opportunities to develop skills in international hotel operations. Exact benefits, service-charge arrangements, and career progression depend on the property, department, and employment contract.

Destination Guide

Sri Lanka offers hospitality opportunities in front office, food and beverage, housekeeping, culinary operations, tourism, wellness, and resort management, particularly in Colombo, Galle, Bentota, Kandy, and Hambantota. The culture combines South Asian, Buddhist, Hindu, Muslim, and colonial influences, with strong traditions of family, festivals, religion, and welcoming visitors. Lifestyle costs are generally lower than in many Western countries, although imported goods and central Colombo housing can be expensive. The island provides beaches, tea country, wildlife parks, historic cities, and diverse food. Foreign employees normally need an appropriate employment or residence visa arranged with employer support before working; requirements and approvals can change, so confirmation with Sri Lankan immigration and the employer is essential. Relocating staff should budget for accommodation, transport, insurance, and document processing, and respect local customs and workplace etiquette.