The Service Manager – F&B is responsible for overseeing daily food and beverage operations, maintaining excellent guest service, managing team performance, and supporting smooth restaurant, bar, banquet, or room-service delivery. Candidates should have relevant hospitality experience, preferably in a supervisory or managerial F&B role, strong knowledge of service standards, and good communication skills. The role requires leadership, staff scheduling, training, problem-solving, and the ability to work effectively in a busy luxury-hotel environment. A professional appearance, customer-focused attitude, attention to detail, commercial awareness, and flexibility to work shifts, weekends, and public holidays are expected.
Shangri-La Hotels and Resorts is a leading luxury hospitality group originating from Hong Kong, with hotels, resorts, and city properties across Asia, the Middle East, Europe, North America, and other international destinations. The group is known for warm Asian hospitality, high service standards, premium accommodation, restaurants, wellness facilities, and extensive meeting and event services. Shangri-La properties typically provide structured training, career development, and opportunities to work in multicultural teams. In Malaysia, the company operates well-known hotels and resorts in destinations including Kuala Lumpur, Penang, Kota Kinabalu, and other major locations. Employees are expected to demonstrate professionalism, genuine care for guests, teamwork, and strong operational discipline while delivering the brand’s signature service experience.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah, and other resort destinations. Langkawi and Penang are particularly attractive for hotel, restaurant, events, wellness, and tourism careers, while Kuala Lumpur provides broader corporate and luxury-hotel opportunities. Malaysian culture is multicultural, combining Malay, Chinese, Indian, and indigenous traditions, with English commonly used in hotels. Lifestyle costs are generally moderate, although popular resort islands can be more expensive. Employees enjoy tropical weather, beaches, nature, diverse food, and a relaxed social atmosphere. Foreign nationals normally need an employment pass sponsored by the employer, and cannot legally begin work before approval. Relocation planning should include accommodation, medical insurance, transport, banking, and local registration. Resort roles may involve staff housing or allowances, but applicants should confirm these benefits, contract terms, working hours, and visa support directly with Shangri-La.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...