The Information Technology Manager is responsible for keeping the hotel’s systems, networks, communications, guest technology and cybersecurity operations reliable and secure. Candidates are generally expected to hold a degree in information technology, computer science or a related field, with several years of experience in hotel or service-industry IT. Strong knowledge of infrastructure, property-management systems, point-of-sale systems, networking, data protection and IT support is valuable. The role requires practical leadership, vendor-management and budgeting skills, as well as the ability to train and support colleagues. Shangri-La will expect a service-minded manager who can respond quickly to technical issues, maintain business continuity and deliver technology projects that improve both guest satisfaction and operational efficiency.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes Shangri-La, Kerry, JEN and Traders properties, known for attentive service, comfortable accommodation and strong local character. In the Philippines, Shangri-La operates prominent city hotels and island resorts, serving business travellers, families, leisure guests and event clients. The company places emphasis on genuine hospitality, operational excellence, employee development and responsible business practices. An IT Manager working for Shangri-La supports a demanding, guest-focused environment where reliable systems are essential to reservations, finance, food and beverage, communications, security and day-to-day hotel operations.
The Philippines offers employment opportunities in hospitality, tourism, IT, shared services, finance, education and healthcare. Major destinations include Luzon, Cebu, Boracay, Palawan and Mindanao, each offering different lifestyles and career prospects. Filipino culture is generally warm, family-oriented and community-minded, with English widely used in business and hotels. Living costs vary considerably: Manila and resort areas can be expensive, while provincial locations are often more affordable. Professionals should allow time for traffic, tropical weather and occasional power or connectivity interruptions outside major cities. Filipino citizens can work without a visa. Foreign employees normally need an employer-sponsored Alien Employment Permit and an appropriate work visa, commonly a 9(g) pre-arranged employee visa. Before relocating, confirm accommodation, medical insurance, taxation, transportation and the employer’s support for permits. Island resort roles may provide staff housing or meals, but availability should be checked directly.
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