The Service Manager – F&B is responsible for overseeing daily food and beverage service, maintaining Shangri-La’s hospitality standards, and ensuring smooth restaurant, bar, banquet, or room-service operations. Candidates should have a diploma or degree in hospitality, hotel management, or a related field, together with several years of supervisory or management experience in a quality hotel or restaurant. Strong leadership, communication, guest-relations, problem-solving, and operational skills are expected. The successful candidate should be confident managing teams, coordinating with kitchen and other departments, controlling service quality and costs, handling guest feedback, and supporting training and performance development. Flexibility to work shifts, weekends, and public holidays is essential.
Shangri-La Hotels and Resorts is a Hong Kong-based luxury hospitality group with hotels, resorts, and city properties across Asia, the Middle East, Europe, North America, and other international destinations. The brand is recognised for warm Asian hospitality, personalised service, premium accommodation, and extensive food and beverage facilities. Shangri-La properties commonly include restaurants, bars, banqueting venues, spas, pools, business facilities, and leisure services. The company places strong emphasis on guest satisfaction, operational excellence, service consistency, colleague development, and cultural awareness. In Malaysia, Shangri-La operates established properties in locations including Kuala Lumpur, Penang, and Kota Kinabalu. Working for the group can provide exposure to international service standards, structured hotel operations, and opportunities to progress across departments or destinations within the wider organisation.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and resort areas on the east coast. Jobs are available in hotels, restaurants, resorts, tourism, events, and food and beverage management. The culture is multicultural, combining Malay, Chinese, Indian, Indigenous, and international influences, with diverse food, festivals, and languages. Lifestyle costs vary: Kuala Lumpur is urban and well connected, while island destinations offer a slower, beach-oriented environment but may have fewer services. English is widely used in tourism, although Malay is the national language. Foreign employees generally need an employer-sponsored Employment Pass, with approval and documentation arranged by the company. Candidates should confirm accommodation, medical cover, transport, work permit terms, and tax obligations before relocating. Malaysia has tropical weather, so expect heat, humidity, and seasonal monsoon rainfall.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...