Training Manager

Job Description

The Training Manager is responsible for planning, coordinating and evaluating employee learning programmes, with a strong focus on hospitality standards, service quality, compliance and career development. Candidates typically need a diploma or degree in hospitality, human resources, education or a related field, together with several years of hotel training or learning and development experience. Strong communication, presentation and facilitation skills are essential, as is the ability to work with department heads and employees at all levels. The successful candidate is expected to be organised, approachable and commercially aware, able to identify training needs, manage the training calendar, maintain records, measure programme effectiveness and support Shangri-La’s service culture.

Company Info

Shangri-La is a leading luxury hospitality group founded in Asia and recognised for its hotels, resorts and residences across the world. The group operates properties in destinations throughout Asia, the Middle East, Europe, North America and beyond, offering accommodation, restaurants, wellness facilities, events and other guest services. Shangri-La is known for its warm Asian hospitality, high service standards and emphasis on personalised guest experiences. Its employee culture generally focuses on service excellence, teamwork, professional development and creating a welcoming environment for both guests and colleagues. In Malaysia, the company has operated well-known city hotels and resort properties, providing career opportunities in front office, food and beverage, housekeeping, culinary operations, engineering, sales, finance and learning and development. A Training Manager would typically help embed brand standards and build employee capability across the property.

Destination Guide

Malaysia offers opportunities in luxury hotels, beach resorts, restaurants, tourism, education, technology and shared services. Popular island destinations include Langkawi, Penang, Tioman, Redang and parts of Sabah, while Kuala Lumpur and major mainland cities provide broader career options. The culture is multicultural, with Malay, Chinese, Indian and Indigenous influences reflected in food, festivals, languages and daily life. Island living is generally relaxed, outdoors-oriented and community-focused, although salaries and services may be more limited than in the cities. Foreign employees normally need an employer-sponsored Employment Pass, and the company usually handles approval through Malaysian immigration authorities. Candidates should secure a written offer before relocating, confirm accommodation and transport arrangements, check medical and insurance requirements, and budget for deposits, flights and living costs. English is widely used in hotels, while learning basic Malay can support smoother integration.