The Host or Hostess welcomes guests, manages table reservations, escorts diners to their tables and supports smooth service at Shang Palace and Cafe KOOL. Candidates should have a friendly, polished and professional manner, strong communication skills and good English; Cantonese and Mandarin are highly advantageous. Previous experience in a hotel, restaurant or guest-facing hospitality role is preferred. The successful candidate is expected to provide warm, attentive service, handle guest enquiries confidently, coordinate with restaurant colleagues and maintain an organized reception area. Flexibility to work shifts, weekends and public holidays, along with a well-groomed appearance and a genuine interest in hospitality, is required.
Shangri-La is a luxury hospitality group founded in Hong Kong and recognized for its hotels, resorts and exceptional service across Asia and international markets. The group operates properties under the Shangri-La, Shangri-La Resorts, Kerry Hotels, JEN by Shangri-La and Traders brands. Its Hong Kong hotels serve business and leisure travelers and offer accommodation, restaurants, meeting facilities, wellness services and guest experiences. Shangri-La places strong emphasis on Asian hospitality, personalized service, professional development and creating welcoming environments for guests and colleagues. In this role, the successful candidate would work within the food and beverage operation, supporting the guest experience at Shang Palace, a Chinese fine-dining restaurant, or Cafe KOOL, an all-day dining venue. Benefits may include staff meals, uniforms, training, medical coverage and hotel discounts, subject to the specific employment package.
Hong Kong is a compact, energetic city with excellent transport, international connectivity and diverse hospitality opportunities. Hotels, restaurants, cafés, clubs and tourism businesses regularly recruit front office, food and beverage, housekeeping, culinary and management staff. Cantonese is valuable for local guest service, while English is widely used in hotels and Mandarin can be an advantage. Life combines dense urban neighborhoods, shopping and dining with beaches, hiking trails and outlying islands. Rent can be high, especially on Hong Kong Island and Kowloon, so many employees share apartments or live in the New Territories. Foreign workers generally need an employment visa sponsored by a confirmed employer before starting work; eligibility depends on qualifications, experience and a genuine job offer. Employers may provide guidance but applicants should confirm current requirements with Hong Kong Immigration. Public transport is efficient, and relocation is usually easiest with secure employment, valid documents and a realistic housing budget.
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