Director of Sales

Job Description

The Director of Sales is responsible for developing and executing the hotel’s commercial sales strategy, increasing room, meetings, events and partnership revenue, and strengthening relationships with corporate, leisure, wholesale and government accounts. Candidates should have several years of senior hotel sales experience, preferably in an international luxury or upscale property, with a strong understanding of the Malaysian market. Excellent leadership, negotiation, communication and presentation skills are expected, together with proven ability to manage budgets, forecasts, sales targets and a high-performing team. The role requires flexibility, regular client engagement, market travel and close cooperation with revenue management, marketing and operations. Fluency in English is important; knowledge of Malay or other regional languages is advantageous.

Company Info

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international markets. The brand is recognised for warm Asian hospitality, personalised service and high standards across accommodation, dining, meetings, wellness and leisure facilities. Shangri-La properties commonly serve a mixture of business travellers, families, luxury tourists and large events. In Malaysia, the group has established properties in major destinations such as Kuala Lumpur, Penang and Kota Kinabalu, offering opportunities in both city hotels and resort environments. Employees typically work within an international service culture that values guest satisfaction, commercial performance, teamwork and professional development. A Director of Sales would be expected to represent the property in the market while supporting Shangri-La’s brand standards and long-term business relationships.

Destination Guide

Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Johor and other tourism destinations. Island-based roles are especially common in resorts, where sales professionals work with leisure markets, weddings, conferences, tour operators and international travel partners. Malaysian culture is multicultural, combining Malay, Chinese, Indian and indigenous influences, with English widely used in business and tourism. Lifestyle varies from busy urban living to relaxed coastal communities; food, tropical weather and outdoor activities are major attractions. Foreign employees normally need an employment pass sponsored by the hiring company, and approval must be obtained before starting work. Employers generally assist with immigration, documentation and relocation, although policies differ. Candidates should check accommodation, transport, healthcare, taxation, schooling and dependent-pass arrangements before accepting an offer. Malaysia is relatively affordable compared with many luxury-hospitality markets, but housing and international schooling can be expensive in major cities and resort areas.