The Service Associate – Reservations Executive is responsible for handling room reservations, amendments, cancellations, enquiries and rate information through telephone, email and hotel systems. Candidates should have strong communication and customer-service skills, good attention to detail, basic computer ability and a professional, courteous manner. Previous experience in hotel reservations, front office or a customer-facing role is advantageous; familiarity with systems such as Opera is helpful. The role requires accurate data entry, effective coordination with Front Office and Revenue teams, and the ability to remain calm during busy periods. Candidates are expected to work shifts, including weekends and public holidays, meet service standards, support room-sales objectives and represent Shangri-La professionally.
Shangri-La is a luxury hospitality group founded in Hong Kong and known for its hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group operates properties under the Shangri-La, Kerry, JEN and Traders brands, combining premium accommodation with dining, meetings, wellness and leisure services. Shangri-La Singapore is a well-established luxury hotel set among extensive gardens near Orchard Road. Its teams serve business and leisure travellers, meetings and events guests, and long-stay visitors. The company places strong emphasis on warm Asian hospitality, personalised service, operational standards and colleague development. Employees typically work in a multicultural environment with opportunities to gain experience across hotel departments and, subject to business needs and eligibility, within the wider Shangri-La network.
Singapore is a compact, highly connected city-state and island with strong opportunities in hospitality, tourism, aviation, finance, technology, healthcare and retail. The culture is multicultural, combining Chinese, Malay, Indian and international influences, with English widely used at work. Life is safe, efficient and convenient, although accommodation and daily expenses can be high. Public transport is excellent, and popular areas include Orchard Road, Marina Bay, Sentosa and neighbourhood food centres. Foreign applicants generally need an employer-sponsored work pass; service roles may use an S Pass or another applicable permit, subject to salary, qualifications and government quotas. Employers normally manage the application process. Relocating candidates should budget for rent, transport, deposits, insurance and medical checks, and confirm accommodation, working hours, benefits and pass eligibility before accepting an offer.
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