The Order Taker handles telephone and digital orders for in-room dining, accurately records guest requests, explains menus, confirms delivery times, and coordinates with the kitchen and service team. Candidates should have customer-service experience, clear communication skills, a pleasant telephone manner, good English, and preferably Cantonese and/or Mandarin. Familiarity with hotel or restaurant operations is advantageous. The role requires attention to detail, computer and order-entry skills, basic product knowledge, and the ability to remain calm during busy periods. The successful candidate is expected to be courteous, efficient, well-groomed, flexible with shifts, and committed to Shangri-La’s service standards.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognized for Asian-inspired service, elegant properties, and strong guest relationships. The group operates hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other destinations. Its Hong Kong properties serve international travelers, business guests, local residents, and event clients, offering accommodation, dining, wellness, and meeting facilities. Shangri-La places emphasis on thoughtful service, professional development, teamwork, and cultural awareness. Employees may receive benefits such as staff meals, training, uniform support, medical coverage, and discounted stays, depending on the property and employment contract. An Order Taker in In-Room Dining contributes directly to the guest experience by ensuring requests are understood and delivered accurately and promptly.
Hong Kong offers extensive opportunities in hotels, restaurants, finance, retail, aviation, technology, and international business. Hospitality work is concentrated around Hong Kong Island, Kowloon, and major resort areas, with strong demand for English-speaking staff and candidates who also speak Cantonese or Mandarin. The culture is fast-paced, efficient, and highly international, combining traditional festivals and cuisine with modern city life. Residents enjoy excellent public transport, diverse dining, shopping, hiking, beaches, and nearby islands, although housing can be expensive and space limited. Most foreign workers need an employer-sponsored visa under Hong Kong’s General Employment Policy; the employer normally supports the application and the role must meet relevant qualifications and salary requirements. Applicants should secure a written offer, confirm accommodation and benefits, budget for deposits and daily expenses, and check current immigration rules before relocating.
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