The Assistant Outlet Manager supports the daily operation of a restaurant or bar, ensuring high service standards, guest satisfaction and smooth teamwork. Requirements typically include a diploma or degree in hospitality, food and beverage experience, supervisory ability and good knowledge of service procedures, hygiene and point-of-sale systems. Fluency in English is generally expected; additional languages are an advantage. The successful candidate should be guest-focused, organised, confident leading a team and comfortable working shifts, weekends and public holidays. Responsibilities may include staff scheduling, briefings, training, handling guest feedback, monitoring stock and costs, coordinating with the kitchen and supporting the Outlet Manager in meeting revenue and quality targets.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders Hotels. The group is known for personalised service, strong Asian hospitality values and a broad range of luxury city hotels and destination resorts. Shangri-La properties commonly offer restaurants, bars, conferences, wellness facilities and recreational activities, creating opportunities across hotel operations. In Malaysia, the company has operated well-known properties in destinations including Kuala Lumpur, Penang and Kota Kinabalu. Employees can generally expect structured operational standards, multicultural teams, guest-service training and opportunities to develop within the wider hotel group.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other coastal destinations. Island and resort jobs are commonly available in food and beverage, front office, housekeeping, culinary services, wellness and guest activities. Malaysian culture is multicultural, blending Malay, Chinese, Indian and indigenous traditions, with excellent food and frequent festivals. Lifestyle can range from lively urban living to relaxed beach communities; costs are usually moderate, although island accommodation may be higher or limited. Foreign employees normally need an employer-sponsored work permit, and should not begin work until the relevant approval is granted. Employers may assist with visas, accommodation, transport and relocation, but this varies by property. Candidates should confirm salary, service charges, housing, medical cover, leave and flight benefits before accepting an offer.
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