The Floor Supervisor is responsible for overseeing daily restaurant or dining-floor operations, coordinating service staff, maintaining Shangri-La’s service standards, and ensuring guests receive prompt, attentive assistance. Candidates typically need previous experience in hotel or restaurant operations, supervisory experience, strong communication skills, and a good understanding of food and beverage service. The role requires confidence in handling guest requests and complaints, staff scheduling or task allocation, cash and billing procedures, and hygiene standards. Flexibility to work shifts, weekends, and public holidays is expected. A professional appearance, positive attitude, teamwork, and the ability to remain composed during busy periods are important.
Shangri-La Group is a luxury hospitality company founded in Hong Kong and known for its hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. Its properties are recognised for personalised service, elegant surroundings, and strong connections with local culture. Shangri-La Singapore is a prominent luxury hotel set among landscaped gardens near Orchard Road, offering guest rooms, suites, restaurants, meeting facilities, wellness services, and event spaces. The company places significant emphasis on hospitality standards, employee development, teamwork, and creating memorable guest experiences. Employees may work in a multicultural environment with opportunities to build careers across hotel operations and the wider Shangri-La network.
Singapore is a compact island city-state with strong opportunities in hospitality, tourism, aviation, finance, technology, healthcare, and education. Its culture is multicultural, blending Chinese, Malay, Indian, and international influences, with English widely used at work. The lifestyle is safe, efficient, and well connected through public transport, although accommodation and daily expenses can be relatively high. Popular areas include Orchard Road, Marina Bay, Sentosa, and neighbourhoods such as Tiong Bahru and Katong. Foreign employees generally need employer-sponsored work authorisation, commonly an Employment Pass or S Pass, subject to current salary, qualification, and quota requirements. Employers usually guide successful candidates through the application process. Before relocating, applicants should confirm the exact pass, salary, housing arrangements, medical requirements, and contract conditions.
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