The Director of Business Development, RSR & GSH is expected to lead commercial growth, develop strategic partnerships, strengthen market presence and deliver revenue objectives across assigned Shangri-La properties or business segments. Candidates should have substantial experience in hotel sales, business development, strategic account management or a related commercial role, preferably within luxury hospitality. Strong leadership, negotiation, networking and analytical abilities are essential, along with a good understanding of regional markets and corporate travel. The successful candidate will be commercially driven, confident working with senior stakeholders, capable of building long-term client relationships and willing to travel when required. Knowledge of Malaysia and wider Asia-Pacific hospitality markets would be an advantage.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is recognised for its warm Asian hospitality, high service standards and diverse portfolio, which includes Shangri-La Hotels and Resorts, Kerry Hotels, JEN by Shangri-La and Traders Hotels. In Malaysia, Shangri-La operates established properties in destinations such as Kuala Lumpur, Penang and Kota Kinabalu. The company employs colleagues across hotel operations, food and beverage, wellness, sales, finance and corporate functions. Its culture places strong emphasis on guest satisfaction, service excellence, teamwork and professional development. A senior business development position typically involves working closely with hotel leadership, sales teams, corporate accounts, travel partners and regional commercial offices to increase demand, strengthen partnerships and support the performance of the group’s properties.
Malaysia offers varied opportunities in luxury hotels, resorts, tourism, finance, technology, education, healthcare and international business. Island and coastal destinations such as Penang, Langkawi, Kota Kinabalu and parts of Sabah and Sarawak provide a relaxed lifestyle and strong hospitality employment, while Kuala Lumpur offers broader corporate opportunities. Malaysian culture is multicultural, combining Malay, Chinese, Indian and indigenous traditions, with English widely used in business and tourism. Living costs are generally moderate, although central Kuala Lumpur and popular resort areas can be more expensive. Employees enjoy diverse food, tropical weather, beaches, rainforests and efficient transport in major cities. Foreign professionals normally require an Employment Pass, which must be sponsored and arranged by the hiring company; approval depends on the role, salary and qualifications. Relocating candidates should confirm housing, healthcare, taxation, dependants’ passes and local registration with the employer before accepting an offer.
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