The Sales Manager is expected to drive room, meeting, event, and other commercial revenue for Shangri-La in Malaysia. Typical responsibilities include developing corporate and leisure accounts, managing key client relationships, preparing sales plans, conducting site inspections, negotiating contracts, and achieving monthly and annual targets. Candidates should have a diploma or degree in hospitality, business, marketing, or a related field, together with several years of hotel sales experience. Strong communication, presentation, negotiation, networking, and organisational skills are essential. The role also requires familiarity with the Malaysian hospitality market, confidence using sales and hotel systems, a professional appearance, and flexibility to attend client meetings, exhibitions, and industry events.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong and recognised for its warm Asian hospitality. The group operates hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets under brands including Shangri-La, Kerry Hotels, JEN, and Traders. Its Malaysian portfolio includes well-known urban and resort properties, serving business travellers, families, groups, and luxury leisure guests. Shangri-La places strong emphasis on personalised service, guest satisfaction, employee development, cultural awareness, and responsible business practices. A Sales Manager typically works closely with revenue management, reservations, events, food and beverage, and front-office teams to increase occupancy, group business, corporate accounts, and overall hotel profitability.
Malaysia is a multicultural country with strong job opportunities in hospitality, tourism, retail, technology, finance, and education. Hotel roles are concentrated in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and major resort areas. Life combines modern cities, affordable local food, shopping, beaches, rainforests, and a relaxed social culture. Malay, Chinese, Indian, and indigenous traditions shape festivals, cuisine, and everyday life; English is widely used in business and hotels. Langkawi, Penang, and parts of Sabah and Sarawak offer island or coastal lifestyles, although Malaysia itself is a mainland-and-islands nation. Foreign employees normally need an employment pass sponsored by the employer, with approval handled through Malaysian immigration authorities. Candidates should confirm salary, accommodation, medical coverage, tax treatment, and relocation support before accepting an offer. Costs are moderate, but Kuala Lumpur and popular resort islands can be more expensive. Reliable transport, international schools, healthcare, and shopping are widely available in larger centres.
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