The Horizon Club / Executive Lounge Manager oversees daily lounge operations, ensuring personalized service for VIP and club-floor guests. Requirements typically include a hospitality or related qualification, several years of experience in luxury hotels, strong front-office or lounge operations knowledge, and excellent English; additional languages are advantageous. The role requires leadership, staff scheduling, guest complaint resolution, service-quality monitoring, coordination with housekeeping and food and beverage teams, and accurate reporting. Shangri-La expects a polished, highly organized candidate with strong communication skills, commercial awareness, cultural sensitivity, and a genuine commitment to luxury hospitality. Flexibility to work shifts, weekends, and public holidays is essential.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for warm Asian hospitality, personalized guest service, high-quality dining, wellness facilities, and distinctive destination resorts. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands, serving leisure travelers, corporate guests, families, and high-end groups. Shangri-La properties generally emphasize employee development, service excellence, teamwork, and cultural awareness. In Indonesia, the group has operated prominent luxury hotels and resorts in destinations such as Jakarta and Bali. Benefits and working conditions vary by property, but managerial roles commonly include service-charge eligibility, meals, insurance, training, and opportunities for internal or international career progression.
Indonesia offers hospitality opportunities across Bali, Java, Lombok, Batam, and other resort islands, with demand for hotel managers, guest relations professionals, food and beverage staff, chefs, wellness specialists, and tour operators. Bali is the most international and tourism-focused, while Java provides larger urban markets and corporate hotel careers. Local culture values respect, friendliness, family, religious diversity, and community relationships. Lifestyle ranges from busy city living to relaxed beach communities, although traffic, seasonal tourism, and varying infrastructure should be considered. Foreign nationals normally need an employer-sponsored work permit and appropriate limited-stay work visa; working on a tourist visa is not permitted. Employers usually coordinate immigration paperwork, but candidates should confirm sponsorship, accommodation, taxation, insurance, and contract terms before relocating. Learning basic Bahasa Indonesia is highly useful, and newcomers should respect local customs, dress expectations, religious practices, and environmental regulations.
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