Banking Consultants across Northern Gold Coast

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

ANZ Banking Consultants support customers in branches across the Northern Gold Coast by identifying their banking needs and providing suitable products, services and guidance. Responsibilities may include everyday banking, account support, lending referrals, digital banking assistance, problem resolution and ensuring positive customer experiences. Candidates are expected to have strong communication and listening skills, a customer-focused attitude, sound attention to detail and the ability to work collaboratively in a busy branch environment. Previous banking, retail, sales or customer service experience is desirable, although ANZ may provide training for suitable applicants. Applicants should be comfortable using technology, meeting service or referral goals, following banking regulations and contributing positively to the local community.

About the employer

ANZ Bank is one of Australia’s major financial institutions, serving retail, business, institutional and private banking customers in Australia, New Zealand and selected international markets. Established in 1835, ANZ provides transaction accounts, home and personal loans, credit cards, savings products, business finance, investment services and digital banking solutions. The bank employs a large workforce across branches, contact centres, technology, operations and corporate functions. ANZ focuses on helping customers improve their financial wellbeing while supporting businesses and communities. Its branch-based Banking Consultants are generally responsible for delivering personal service, explaining banking options, assisting with digital channels and connecting customers with specialist teams when required. ANZ promotes teamwork, customer advocacy, inclusion, professional development and responsible banking practices.