ANZ Banking Consultants support customers in branches across Melbourne’s Inner East, helping with everyday banking, lending, account services and digital banking solutions. The role typically requires strong customer service and communication skills, sound attention to detail, confidence using technology, and the ability to identify suitable products while following banking, privacy and compliance requirements. Previous retail, sales, banking or customer-service experience is useful, although ANZ may provide training. Candidates are expected to build trusted customer relationships, work collaboratively, meet service and performance goals, handle transactions accurately, and adapt to changing customer needs. Availability across different branches and a willingness to complete relevant background checks and training may also be required.
ANZ Group Holdings Limited, commonly known as ANZ, is one of Australia’s major banks, serving personal, business, institutional and commercial customers. Headquartered in Melbourne, ANZ operates across Australia, New Zealand and selected international markets. Its services include transaction accounts, home and personal lending, credit cards, business banking, wealth solutions, payments and institutional finance. The bank continues to invest in digital banking, simpler customer experiences and responsible lending, while maintaining a network of branches and customer-support channels. ANZ employs people in frontline banking, technology, risk, operations, finance and specialist advisory roles. As a large regulated financial institution, it places strong emphasis on customer outcomes, privacy, compliance, inclusion, teamwork and professional development. Banking Consultants are part of its frontline team and help customers manage everyday finances while connecting them with appropriate banking specialists and solutions.
Australia is a large island country with strong employment opportunities in banking, technology, healthcare, construction, education, hospitality, mining and professional services. Major financial centres include Melbourne, Sydney, Brisbane and Perth, while regional cities can offer lower living costs and growing job markets. Australian workplace culture is generally practical, direct, inclusive and collaborative, with emphasis on punctuality, safety and work-life balance. Lifestyle options range from vibrant city living and cultural events to beaches, national parks and outdoor activities. Housing and transport costs vary considerably, with Melbourne offering extensive public transport but relatively high rents. Overseas applicants need appropriate work rights, such as an employer-sponsored visa, skilled visa, graduate visa or working holiday visa, depending on eligibility. Relocating usually requires proof of identity, qualifications, health insurance, tax registration and banking arrangements. Check current visa rules through Australia’s Department of Home Affairs before accepting an offer.
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