Banking Consultants across Hunter & Newcastle NSW

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

Banking Consultants support customers in ANZ branches across the Hunter and Newcastle region, helping with everyday banking, accounts, payments, lending enquiries and digital banking services. The role requires strong communication, customer service and problem-solving skills, along with confidence using technology and the ability to understand and explain financial products. Previous banking, retail or sales experience is useful, although candidates with transferable customer-facing experience may be considered. ANZ expects candidates to build trusted relationships, identify customer needs, provide accurate and compliant guidance, meet service and performance goals, and contribute positively to a collaborative branch team. Flexibility to work across locations and complete required training is also expected.

About the employer

ANZ Group Holdings Limited is one of Australia's major banking organisations, providing retail, commercial and institutional banking services to customers in Australia, New Zealand and selected international markets. Established in 1835, ANZ supports individuals, families, businesses and governments with transaction accounts, home and personal lending, business finance, payments, investment and risk-management services. The bank operates through branches, digital channels and specialist banking teams, with a strong focus on customer outcomes, responsible banking and financial wellbeing. ANZ is also investing in digital capability, data, technology and simpler customer experiences. Its workforce includes customer service, technology, risk, finance, operations and relationship-management professionals. The advertised Banking Consultant role is generally a customer-facing branch position, helping local customers with everyday banking needs while identifying appropriate products and providing service consistent with ANZ's regulatory and conduct obligations.