The Team Lead - Customer Engagement role is expected to lead and support a customer-facing team, helping deliver consistent, timely and high-quality service across ANZ's engagement channels. Requirements typically include demonstrated team leadership experience, strong communication and coaching skills, sound judgment, customer service expertise and the ability to manage performance, risk and operational priorities. The successful candidate should be comfortable working in a fast-paced banking environment, using data to improve customer outcomes, resolving complex issues and promoting compliance with policies and regulatory obligations. Experience in contact centres, banking or service operations is advantageous. The role also requires collaboration with internal stakeholders and a strong commitment to ANZ's values, inclusion principles and customer-focused culture.
ANZ, or Australia and New Zealand Banking Group, is one of Australia's major banking institutions, serving retail, business, corporate and institutional customers across Australia, New Zealand and selected international markets. The bank provides everyday banking, lending, payments, wealth, investment and financial advice services. ANZ employs a large workforce across branches, contact centres, technology, operations and professional functions. Its strategy focuses on supporting customers and businesses, strengthening digital banking capabilities, managing risk responsibly and contributing to the communities in which it operates. The organisation promotes flexible working, customer-focused innovation, inclusion and professional development. Its Australian headquarters are in Melbourne, and the bank has a significant presence in major cities and regional locations. Employment opportunities range from frontline customer engagement and relationship management to technology, risk, finance and corporate services.
Australia offers strong employment opportunities in banking, technology, healthcare, education, construction, professional services, hospitality and skilled trades, particularly in Melbourne, Sydney, Brisbane, Perth and Adelaide. Workplace culture is generally practical, collaborative and relatively informal, with emphasis on clear communication, fairness, safety and work-life balance. Lifestyle varies from busy city living to coastal, regional and outdoor-focused communities, with beaches, national parks and multicultural food widely available. Most skilled overseas workers need an appropriate visa, such as an employer-sponsored Skills in Demand visa, a skilled independent or state-nominated visa, or a temporary graduate visa. Requirements depend on occupation, qualifications, English ability, age and sponsorship. Relocating involves arranging accommodation, tax and banking details, health insurance where required, and a tax file number. Costs, especially rent, can be high in major cities, so salary, location and commuting should be assessed carefully.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...