The Assistant Customer Service Manager supports the Customer Service Manager in running the front-end operations of a Woolworths supermarket. Responsibilities typically include leading service team members, coordinating registers and customer-service areas, handling customer enquiries and complaints, supporting cash, safety and compliance procedures, and helping deliver efficient, friendly service. Candidates are expected to have retail or customer-service experience, strong communication and organisational skills, confidence guiding a team, and the flexibility to work part-time shifts, including evenings, weekends and public holidays. A practical, customer-focused attitude, reliability and the ability to remain calm in a busy environment are important.
Woolworths Group is one of Australia and New Zealand’s largest retail and consumer-services companies. Its businesses include Woolworths supermarkets, BIG W, liquor retail, loyalty services and other food and everyday-needs operations. The group employs a large, diverse workforce across stores, distribution centres, offices and digital channels. Woolworths supermarkets focus on fresh food, groceries, convenience and helpful customer service, supported by extensive supply-chain and online-shopping capabilities. The company promotes inclusion, team development, safety and responsible business practices, while offering roles ranging from store operations and customer service to technology, logistics and corporate functions. The Dunsborough position is based in a regional Western Australian community and forms part of the store team responsible for maintaining smooth daily operations and a positive customer experience.
Australia offers opportunities in retail, hospitality, healthcare, construction, technology, logistics, education and agriculture. Its culture is generally informal, diverse and community-minded, with an emphasis on work-life balance, outdoor activities and practical communication. Lifestyle varies from busy capital cities to relaxed coastal and regional towns such as Dunsborough, known for beaches, nature and a slower pace. Living costs can be high, particularly for housing in major cities and popular coastal areas, so regional wages and accommodation should be researched carefully. Work rights depend on nationality and visa type; common options include employer-sponsored visas, skilled visas, student visas with work limits and Working Holiday visas for eligible applicants. Employers normally require valid Australian work rights, tax and banking arrangements, and relevant checks. Relocation planning should include housing, transport, healthcare, insurance and evidence of funds.
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