The eCommerce Leader at BIG W is responsible for coordinating online order fulfillment in store, including picking, packing, dispatch, inventory accuracy and customer service. The role requires strong organisation, digital confidence, attention to detail and the ability to work effectively in a fast-paced retail environment. Candidates should demonstrate leadership or team-coordination experience, sound communication skills and a practical focus on safety, accuracy and meeting service targets. Flexibility to work varied retail hours, including weekends and peak trading periods, is expected. The successful candidate will motivate team members, resolve operational issues, follow company procedures and help deliver a reliable online shopping experience for BIG W customers.
Woolworths Group is one of Australia's largest retail and consumer services organisations. Its businesses include Woolworths supermarkets, BIG W general merchandise stores, customer loyalty services and a range of digital and supply-chain operations. BIG W offers affordable clothing, homewares, electronics, toys and everyday products through physical stores and online channels. Woolworths Group employs a large national workforce and focuses on customer service, value, sustainability, innovation and inclusive workplaces. Store-based eCommerce roles support the growing demand for online shopping by connecting digital orders with efficient in-store picking and fulfilment. Employees typically work in collaborative retail teams, with opportunities to develop skills in operations, leadership, customer service, logistics and digital commerce across the wider group.
Australia offers employment opportunities in retail, eCommerce, logistics, technology, healthcare, construction, hospitality and professional services. Its culture is generally informal, multicultural and strongly focused on workplace safety, fairness and work-life balance. Sydney and Melbourne provide the broadest job markets but have high housing costs; Brisbane, Adelaide and Perth can offer different lifestyle and affordability advantages. Australia has beaches, national parks, diverse cities and an outdoor-oriented lifestyle, although distances are large and regional travel may require planning. Skilled workers usually need an appropriate visa, such as an employer-sponsored, skilled, graduate or working holiday visa. Check eligibility, occupation lists, English requirements and work conditions through the Australian Department of Home Affairs. Relocating involves arranging accommodation, tax and banking details, healthcare access and, for some roles, a local driving licence.
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