Speech Analyst

Job Description

The Speech Analyst role at Barclays involves reviewing and analysing customer conversations to identify trends, risks, service issues and opportunities to improve customer experience. Responsibilities may include using speech analytics tools, interpreting data, preparing reports, presenting insights to stakeholders and supporting regulatory, quality and performance objectives. Candidates are expected to have strong analytical and communication skills, excellent attention to detail and confidence working with large volumes of qualitative and quantitative information. Experience in speech analytics, customer insight, contact-centre operations, reporting or financial services is beneficial. The role also requires discretion when handling sensitive customer information, sound judgement, teamwork and the ability to explain findings clearly to both technical and non-technical colleagues.

Company Info

Barclays is a major British banking and financial services group with a long history dating back to 1690. It serves individuals, businesses, institutions and governments through retail banking, business banking, corporate banking, investment banking and wealth management. The group operates across the United Kingdom and international markets, combining traditional banking services with digital products and technology-led solutions. Barclays employs a large workforce in areas including customer service, technology, risk, finance, operations, analytics and financial markets. Its Northampton operations support important customer and banking activities, while the wider organisation places emphasis on responsible business, inclusion, innovation, regulatory standards and customer outcomes. Employees typically receive structured development opportunities and a broader benefits package, although specific terms vary by role, location and employment contract.

Destination Guide

The United Kingdom offers job opportunities across banking, technology, healthcare, engineering, education, retail and professional services, with London, Manchester, Birmingham, Edinburgh, Leeds and Bristol among the main employment centres. Northampton provides good transport links to London and the Midlands and generally lower living costs than London. British culture values punctuality, personal privacy, queueing and polite, direct communication, while cities offer diverse food, arts, sport and social communities. Lifestyle choices range from busy urban living to countryside and coastal areas, though housing and transport can be expensive. Overseas workers usually need a visa and employer sponsorship unless they hold settled status, a relevant work permission or another eligible immigration route. Skilled Worker applicants generally need an approved sponsor, an eligible occupation and a qualifying salary. Before relocating, check official UK government visa rules, housing costs, taxation, healthcare access and employment conditions.