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Operation Support Agent

Australia Federal Express Corporation AMEA Approximately AUD 55,000–AUD 72,000 per year, plus superannuation; actual pay varies by location, experience and shift arrangements.*
Job Description

The Operation Support Agent provides administrative and operational support within FedEx’s freight and parcel network. Typical responsibilities include coordinating shipments, updating tracking and shipment records, preparing reports, responding to customer or internal enquiries, investigating delivery issues, and supporting service-quality targets. Candidates are generally expected to have strong communication and organisational skills, accuracy with data entry, confidence using Microsoft Office and other systems, and the ability to prioritise work in a busy environment. Experience in logistics, transport, warehousing, customer service, or administration is advantageous. The role requires teamwork, reliability, attention to detail, flexibility with operational schedules, and a practical approach to resolving problems while following company procedures and safety requirements.

Company Info

Federal Express Corporation, commonly known as FedEx, is a global transportation, logistics and delivery company providing express parcel, freight, e-commerce and supply-chain services. Its international network connects businesses and consumers across hundreds of countries and territories through air, road and distribution operations. In Australia, FedEx supports domestic and international shipping, customs-related processes, package tracking and time-sensitive business deliveries. The company employs people across customer service, courier operations, warehouse handling, freight, technology, sales and corporate functions. FedEx places strong emphasis on dependable service, safety, operational efficiency and customer experience. Employees typically work in a structured, fast-moving environment where accurate information, teamwork and meeting delivery commitments are important. The company’s Australian operations form part of the wider FedEx network serving the Asia-Pacific region and global trade.

Destination Guide

Australia is an island continent with job opportunities concentrated in Sydney, Melbourne, Brisbane, Perth, Adelaide and other regional centres. Logistics, transport, warehousing, aviation, healthcare, construction, hospitality, technology and skilled trades are commonly in demand. Workplace culture is generally practical, direct and team-oriented, with strong attention to safety, punctuality and employment rights. Lifestyle varies from busy city living to relaxed coastal or regional communities, with outdoor activities, beaches and national parks widely accessible. Living costs, especially rent, can be high in major cities. Visitors may enter on a tourist visa, while work generally requires a suitable visa such as a Working Holiday, employer-sponsored or skilled visa. Applicants should check eligibility, occupation lists, sponsorship rules and English requirements with Australia’s Department of Home Affairs. Relocating usually requires planning for accommodation, tax registration, banking, health cover and transport.