Fixed-term contract - Service Desk Team Leader

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Desk Team Leader will supervise daily help-desk operations, allocate tickets, monitor service levels, handle escalations, and support continuous improvement. Candidates are expected to have experience leading an IT service desk or technical support team, strong incident and request-management skills, and familiarity with ITIL practices, ticketing systems, reporting, and service-level agreements. Good communication, problem-solving, customer-service, and coaching abilities are essential. Experience working in an international environment and fluency in Japanese and English may be required. The successful candidate should be organized, resilient, service-focused, and able to coordinate effectively with users, infrastructure teams, vendors, and business stakeholders.

About the employer

Capgemini is a global business and technology services company headquartered in France, operating in more than 50 countries. It helps organizations modernize their businesses through consulting, technology services, engineering, cloud, data and artificial intelligence, cybersecurity, enterprise applications, and digital transformation. Capgemini works with clients across industries including financial services, manufacturing, telecommunications, retail, healthcare, and the public sector. In Japan, the company supports local and international organizations with technology implementation, managed services, application development, infrastructure operations, and strategic consulting. Its workforce combines industry specialists, engineers, consultants, and delivery professionals. A role with Capgemini can offer exposure to multinational projects, structured service-management practices, professional development, and collaboration with teams across Asia and other global regions.