Reservations Associate

Job Description

The Reservations Associate manages guest room bookings, amendments, cancellations, and related enquiries through telephone, email, and reservation systems. The role requires strong communication and customer-service skills, attention to detail, computer literacy, and confidence handling payment or booking information. Previous hotel reservations, front-office, or customer-service experience is usually preferred, along with good English; additional languages are advantageous. The successful candidate is expected to provide accurate and prompt responses, understand room types and rates, follow Shangri-La standards, support occupancy and revenue goals, and coordinate effectively with Front Office, Sales, and other hotel departments. Shift work, including weekends and public holidays, may be required.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts, and other hospitality businesses across Asia, the Middle East, Europe, North America, and Australia. The brand is known for warm Asian hospitality, high service standards, comfortable accommodation, and premium dining and wellness experiences. Shangri-La Singapore is located near Orchard Road and serves business and leisure travellers, meetings, events, and long-stay guests. Employees typically work in a multicultural environment and are expected to demonstrate genuine care, professionalism, teamwork, and attention to detail. The company offers opportunities across hotel operations, food and beverage, guest services, sales, finance, engineering, and corporate functions. Benefits and career progression depend on the specific position, employment terms, and local regulations.

Destination Guide

Singapore is a compact, highly developed island city-state with strong opportunities in hospitality, tourism, aviation, retail, finance, technology, and healthcare. Its culture blends Chinese, Malay, Indian, and international influences, reflected in festivals, neighbourhoods, and famous hawker food. The lifestyle is safe, efficient, and convenient, with excellent public transport, modern facilities, and a busy but generally well-organised urban environment. Housing can be expensive, especially near central districts, so many employees consider shared accommodation or locations near MRT lines. Foreign applicants normally need an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications, salary, and prevailing requirements. A valid job offer is generally needed before applying. New arrivals should budget for rent, transport, deposits, healthcare, and daily expenses, and check current immigration rules before relocating.