The Assistant Front Office Manager supports the Front Office Manager in overseeing daily reception, concierge, guest services, telephone, and night operations. Requirements typically include a hospitality or business-related qualification, several years of front-office experience, and previous supervisory or duty-manager responsibility. Strong knowledge of hotel systems, reservations, billing, guest relations, and service standards is expected. The candidate should communicate confidently in English, lead and coach colleagues, resolve guest concerns professionally, and maintain accurate operational controls. Flexibility for shifts, weekends, and public holidays is essential. Shangri-La will expect a polished, approachable manager who can deliver consistent luxury service, work across departments, and remain calm and decisive during busy periods.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognized for Asian-inspired service, elegant properties, and strong guest-focused standards. The group operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. Its Philippines portfolio includes well-known properties in locations such as Manila, Cebu, and Boracay, offering accommodation, dining, meetings, wellness, and leisure experiences. Shangri-La places emphasis on warm hospitality, employee development, responsible business practices, and creating memorable stays for guests. Working for the company generally involves professional grooming, attention to detail, teamwork, and a commitment to personalized service. Exact benefits, salary, and working conditions vary by property, position, and experience, so candidates should confirm the package directly with the recruiting hotel.
The Philippines offers hospitality opportunities across Luzon, Visayas, and Mindanao, especially in Manila, Cebu, Boracay, Palawan, and other resort destinations. Hotels, resorts, restaurants, cruise businesses, and tourism companies regularly seek experienced front-office, food-and-beverage, engineering, and guest-relations professionals. Filipino culture is generally warm, family-oriented, community-minded, and respectful, with English widely used in business and tourism. Lifestyle ranges from busy metropolitan living to relaxed beach and island communities; tropical weather, traffic, and seasonal storms are practical considerations. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly coordinated through the employer, and must not work on a tourist visa. Relocation costs, housing, healthcare, taxes, and local registration should be discussed before accepting an offer. Local salaries are usually lower than in major Western markets, but benefits and resort experience can be valuable.
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