Captain

Job Description

The Captain leads restaurant service during assigned shifts, coordinates waitstaff, ensures accurate orders and timely delivery, and maintains Shangri-La’s standards for food quality, presentation and guest care. Candidates should have relevant hotel or restaurant experience, strong communication skills and a professional, service-focused attitude. Knowledge of food and beverage operations, basic cashiering, menu details and hygiene procedures is expected. The successful candidate should be confident supervising a team, handling guest requests or complaints, working under pressure and maintaining a polished appearance. Flexibility to work rotating shifts, weekends and public holidays is normally required. English is important, while Malay or other languages may be advantageous depending on the property.

Company Info

Shangri-La is a luxury hospitality group founded in Asia and known for its hotels, resorts and residences across the world. The group operates properties in destinations including Malaysia, Singapore, China, the Middle East and Europe, with a strong focus on warm Asian hospitality, personalised service and high operating standards. Shangri-La hotels typically offer accommodation, restaurants and bars, meeting facilities, wellness services and leisure activities. In Malaysia, the company has operated prominent city and resort properties, creating opportunities in food and beverage, rooms, culinary, engineering, finance and guest services. Employees may receive structured training, staff meals, uniform support, medical benefits and discounted stays, although packages vary by property and contract. A Captain role is generally part of the food and beverage team and offers a potential progression route to supervisory and restaurant management positions.

Destination Guide

Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Langkawi, Penang and Sabah are especially attractive for island and coastal resort work, while Kuala Lumpur provides broader year-round hotel employment. Malaysian culture blends Malay, Chinese, Indian and indigenous traditions, with a generally welcoming and multicultural workplace. Lifestyle costs are moderate outside central Kuala Lumpur; island living can be quieter but may involve fewer services and higher prices for some goods. Foreign workers normally need an employer-sponsored work permit, and the employer must arrange the relevant employment pass or temporary employment documentation before work begins. Check current Malaysian immigration rules and ensure the offer includes accommodation, transport, insurance, meals and flight terms where applicable. New arrivals should budget for deposits, local transport and initial living expenses, and confirm whether the property is in a resort area or on the mainland.