The Service Manager – F&B is responsible for overseeing daily food and beverage operations, maintaining service standards, managing staff, controlling costs and ensuring guest satisfaction. Candidates should have a diploma or degree in hospitality, food and beverage management or a related field, together with several years of experience in hotel or restaurant operations. Strong leadership, communication and problem-solving skills are essential, as is a good understanding of hygiene, service procedures, inventory control and financial targets. The successful candidate is expected to lead by example, coach team members, coordinate with other departments and deliver consistent Shangri-La service standards in a fast-paced environment.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and other hospitality businesses across Asia, the Middle East, Europe, North America and beyond. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. The company is known for warm Asian hospitality, high-quality accommodation, distinctive dining and attentive guest service. Shangri-La properties typically offer restaurants, bars, banquet facilities, spas, recreational amenities and business services. In Malaysia, the group operates established city and resort properties, providing career opportunities across food and beverage, rooms, culinary, engineering, sales and corporate functions. Employees are generally expected to demonstrate professionalism, cultural awareness, teamwork and a strong commitment to guest satisfaction while contributing to the company’s service culture and operational standards.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Johor and other resort destinations. Jobs are available in hotels, restaurants, resorts, tourism, events and travel services, with English commonly used in international workplaces. Malaysian culture is multicultural, combining Malay, Chinese, Indian and indigenous traditions, with diverse food, festivals and languages. Lifestyle costs are generally lower than in many major global cities, although Kuala Lumpur and popular islands can be more expensive. Langkawi, Penang and parts of Sabah and Sarawak offer relaxed coastal or island living, while major cities provide stronger career networks and public transport. Foreign employees normally require an employment pass sponsored by the employer; requirements vary by nationality, salary and role. Candidates should confirm visa, medical and relocation conditions before accepting an offer.
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