The Senior Captain/Captain supports the Banquet Operations team in delivering weddings, conferences, corporate functions and other events. Requirements typically include several years of hotel or restaurant experience, preferably in banqueting, strong knowledge of food and beverage service, good English and Cantonese or Mandarin communication skills, and the ability to supervise a service team. The successful candidate is expected to coordinate room setup, service timing, guest requests, table standards and event breakdown while maintaining Shangri-La’s service quality and hygiene requirements. Flexibility for shifts, weekends and public holidays, a professional appearance, teamwork and the ability to remain calm during busy events are essential.
Shangri-La is a leading luxury hospitality group founded in 1971, with its roots and corporate headquarters in Hong Kong. The group operates luxury hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Shangri-La is known for personalized service, high-quality accommodation, restaurants, wellness facilities and large-scale event operations. Its culture emphasizes warm Asian hospitality, attention to detail, teamwork and genuine care for guests. In Hong Kong, the group operates prominent properties including Island Shangri-La and Kowloon Shangri-La, serving business travelers, tourists, local residents and major corporate and social events. Employees generally work in structured hotel environments with opportunities for training, internal mobility and international career development.
Hong Kong is a dense, international city with strong opportunities in hotels, restaurants, events, retail, finance and tourism. Hospitality employees can benefit from a multicultural workplace, excellent public transport and a lively dining and entertainment scene. Cantonese is widely used, while English is common in hotels and business settings; Mandarin is also valuable. Housing is expensive, so relocation planning and shared accommodation are often necessary. Most overseas hires need an employment visa sponsored by the employer, usually requiring a confirmed job, relevant qualifications or experience and proof that the role cannot easily be filled locally. Dependants may qualify for accompanying visas. Hong Kong offers efficient MTR rail services, diverse neighborhoods, hiking trails, beaches and easy access to nearby islands. The climate is humid and hot in summer, with occasional typhoons and heavy rain.
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