The Club Ambassador welcomes and assists guests in the hotel’s club lounge, providing attentive, personalised service throughout their stay. Responsibilities typically include check-in and check-out support, handling reservations and enquiries, arranging transportation, coordinating guest requests, and maintaining high service standards. Candidates should have hospitality or guest-relations experience, strong communication skills, a polished and professional presentation, and excellent English; Cantonese, Mandarin, and other languages are advantageous. The role requires flexibility for shifts, weekends, and public holidays, together with sound computer skills, cultural awareness, discretion, and the ability to resolve concerns calmly. Shangri-La expects candidates to be warm, proactive, detail-oriented, and committed to creating memorable guest experiences.
Shangri-La is a luxury hospitality group founded in Hong Kong and known for its hotels, resorts, and distinctive Asian-inspired service culture. The group operates properties across Asia, the Middle East, Europe, North America, and other international markets under brands including Shangri-La, Kerry Hotels, JEN, and Traders. Its hotels typically focus on refined accommodation, restaurants and bars, wellness facilities, business services, and personalised guest experiences. Shangri-La places strong emphasis on genuine hospitality, employee development, teamwork, cultural respect, and service excellence. Working for the group can provide exposure to international guests, established luxury-hotel standards, structured training, and opportunities to progress within a global hospitality network.
Hong Kong is a compact international city and coastal territory rather than a traditional resort island, combining a dense urban centre with beaches, hiking trails, outlying islands, and lively neighbourhoods. Hospitality opportunities are found in luxury hotels, restaurants, clubs, events, airlines, tourism, and retail, with English widely used and Cantonese highly valuable; Mandarin is also useful. The culture blends Cantonese traditions, international influences, festivals, efficient public transport, and a fast-paced working style. Housing is expensive, apartments are generally small, and many employees live in Kowloon or the New Territories to reduce costs. Salaries are quoted in Hong Kong dollars, and employers may provide meals, uniforms, medical coverage, or accommodation assistance depending on the role. Most overseas employees require an employment visa sponsored by the employer, with proof of qualifications and a confirmed job offer. Arrange housing, insurance, banking, and travel documents before relocating.
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