The Information Technology Manager oversees hotel technology systems, infrastructure, cybersecurity, software, networks and user support. Requirements typically include a degree in information technology, computer science or a related field, several years of hospitality or enterprise IT experience, and strong knowledge of networks, servers, property-management systems and data security. The candidate should be capable of leading IT projects, managing vendors and budgets, troubleshooting operational issues, and maintaining reliable technology services for guests and colleagues. Strong communication, leadership, problem-solving and service skills are expected, together with flexibility to respond to urgent technical matters and compliance with Shangri-La standards.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is known for personalized service, high-quality accommodation, restaurants, wellness facilities and distinctive resort experiences. Its Philippine properties serve both business and leisure travelers and operate within a culture focused on genuine hospitality, professionalism and guest satisfaction. Employees typically work in multicultural teams and benefit from structured hotel operations, training opportunities and international career exposure. Technology teams support property-management systems, guest services, cybersecurity, communications and business operations, making IT an important function within the company’s modern hospitality environment.
The Philippines offers IT opportunities in hospitality, banking, outsourcing, telecommunications, retail and technology, particularly in Manila, Cebu and major resort destinations. Filipino culture is welcoming, family-oriented and strongly influenced by Spanish, American and Asian traditions, with English widely used in business. Lifestyle ranges from busy urban living to relaxed coastal communities, and the country is known for beaches, diving, festivals and affordable local food. Living costs vary considerably, with Manila generally more expensive than provincial islands. Foreign employees normally need an appropriate employment visa or work permit, usually arranged with employer support; requirements depend on nationality, contract and role. Relocating candidates should confirm sponsorship, tax obligations, healthcare, housing and transport before accepting an offer. Weather is tropical, with a rainy season and occasional typhoons, so location and commuting arrangements should be considered.
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